26/5/2020
PUNE: National
Payment Corporation of India (NPCI) said that it has launched an artificial
intelligence (AI) based chatbot, PAi, to create awareness around its products
like FASTag, RuPay, UPI, AePS on a real time basis. This is yet another NPCI’s
initiative to improve digital financial inclusion in India.
The AI virtual assistant, PAi is available round the clock
helping users with access to accurate information on NPCI products. Customers
can ask their queries in English and Hindi, via text or voice on the websites
of NPCI, RuPay, and UPI Chalega. Through PAi, users get verified automated
responses to their queries on all NPCI’s products. PAi would also be accessible
to global RuPay Cardholders as well.
Kunal Kalawatia, Chief of Marketing, NPCI said, “We are glad
to unveil AI-powered Pai for our users. In this fast paced world, addressing
user queries is the need of the hour. We believe PAi will create entirely new
user experiences that are as natural and easy as conversations, help users know
about our products and in-turn promote digital payments.”
PAi is developed by Bengaluru based startup CoRover Private
Limited whose AI/ML powered NLP chatbot technology has been accessed by 20
Crore+ consumers.
Ankush Sabharwal, Founder & CEO, CoRover said, “As the
world changes, Conversational AI will be the core for business continuity and
its seamless operations. Chatbots powered by conversational AI brings every
customer closer to verified information on their digital payments. CoRover is
excited to partner with NPCI and contribute to the vision of building robust
digital payment infrastructure for India and the world.”
To help increase the adoption of digital payments among Indian
citizens, PAi will soon be available in several regional languages of India.
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